Thank you for using the services of La Ciudadela Parc Hotel Restaurant! Here are the terms and conditions that apply on our website.
Who we are
We are a family company legally registered under Spanish laws, with company name Yolanda Luna Rodríguez and the registration NIF ES 38558261A. Our address is Psg Lluis Companys 2, 08018 Barcelona, Spain, tel. +34 933 099 557. Our website is https://www.ciudadelaparc.com
What personal data we collect and why we collect it
- Comments. We do not collect any information about comments. Our website is not designed to allow visitors to comment our posts/pages.
- Media. We do not store or collect any media, video or audio files from our webpage visitors.
- Contact forms. When visitors fill our contact forms on the website we collect the data shown in the contact form, and also the visitor’s IP address and browser user agent string to help spam detection. We store all contact details for no more than 2 weeks, only for our records for hotel booking requests. We do not use, sell, share with other 3rd parties these visitors details. The information is stored in a secured database on our own server. Visitor comments may be checked through an automated spam detection service.
- Cookies. We do not use, store or enforce visitors to accept cookies from our website. We do not track our website visitors with any form of cookies.
Embedded content from other websites
Articles/pages on our website site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Analytics and sharing data
We do not use any analytics code on our website. We do not track any of our website visitor. We do not share any webpage visitor’s data.
What rights you have over your data
If you have an account on this site, or have left comments/contact details, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
We do not send anywhere our webpage visitors data. Except the information requested by Spanish law, after the visitor booked a room in our hotel and you are officially registered, we are obligated to send the personal data to local Police Department.
To book a hotel room you send us your data, phone, credit card number and expiration and number of persons. When we receive this information, we will send the booking confirmation to your email.
Cancellation of a booking
48 hours before the day of arrival, maximum.
Changes to your reservation
Contact the hotel personnel prior to arrival
Check in from 13:00
Check out at 11.00
The condition of the hotel room
Please try the room as if it were your own home. If something stops working or does not correctly during your stay, contact the head of the Hotel to be resolved immediately, whether it’s a quick fix or an extra cleaning if necessary.
No room is fully soundproofed, and to some extent the noise is inevitable. But we ask you to consider your neighbors as you would in your own home, and do not make much noise, especially at night. On behalf of the guests: Thank you for a relaxing stay!
Number of guests
The number of guests should not exceed the amount stated on the reservation. In turn, the number of people who may use the room may not exceed the capacity, except in the case of children under six years if they sleep with parents.
Changes to your reservation
In the rare event that you have booked the room becomes unavailable because, for example, damage caused by a water leak or other accident that may happen, La Ciudadela Parc Hotel Restaurant will make every effort to find an equivalent room.
La Ciudadela Parc Hotel Restaurant provides a booking service online so you can book directly online hotel rooms. The service is limited Ciudadela Parc Hotel Restaurant offering hotel rooms online legally and communication concerning reservations until the time you send the booking confirmation email. The responsibility of La Ciudadela Parc Hotel Restaurant is limited to the payment made to secure the booking.
La Ciudadela Parc Hotel Restaurant not liable for any direct or indirect that may occur during your stay at the hotel, including (not limited to that) damage to persons or property, and losses due to fire, theft or criminal behavior. Also, La Ciudadela Parc Hotel Restaurant is not responsible for delays, accidents, losses and changes in schedule or rates, services related to our suppliers.
La Ciudadela Parc and its employees are not responsible for errors and omissions, misrepresentation by third parties, altercations between customers and third parties and the content of external links on its website.
On the web page
La Ciudadela Parc Hotel Restaurant is intended to display on the website accurate and quality content about his hotel rooms and services.
Although La Ciudadela Parc Hotel Restaurant makes every effort to verify and update the information that can be viewed on the web, we are not responsible for errors, omissions or changes that may occur. La Ciudadela Parc Hotel Restaurant reserves the right to update information published on this site at any time, including (not limited to that) rates, descriptions and photographs.
Customer evaluations are an important part of the content of our website and are the property of La Ciudadela Parc Hotel Restaurant. However, the client that issued its assessment of the hotel room and have changed your mind, you can remove it by contacting us.
La Ciudadela Parc Hotel Restaurant reserves the right to update its terms and conditions at any time necessary. It is the responsibility of those using the service of La Ciudadela Parc Hotel Restaurant review these terms and conditions for changes before booking. By agreeing to use the service Ciudadela Parc Hotel Restaurant is understood that all parties accept the changes and must comply.
These terms and conditions do not affect your statutory rights as a consumer.
Because La Ciudadela Parc Hotel Restaurant operates from Barcelona, these conditions are subject to Spanish law. The Spanish courts have exclusive jurisdiction in the case of possible legal action concerning an accommodation booking with Yolanda Luna Rodríguez, NIF ES 38558261A